FAQ

What is the delivery time of the product?

All of your orders are usually shipped within the first 48 hours and take approximately 1-2 weeks to be delivered to you. Please allow an extra week as a precaution, as we have very busy periods and international delivery delays as well is out of the control of our collection.

How is the cost of shipping and handling calculated?

Shipping costs depend on the shipping method (air, sea or ground) and product weight/volume. Different shipping companies have different rates, so our collection considers the best and most affordable option according to your location.

How can I track my order?

After registering and sending the order, the shipping confirmation along with a shipment tracking code will be sent to you via email. If the tracking code did not work, reply to this email so that we can guide you.

If I am not satisfied with the product, is it possible to return the order?

Yes . If the product is unused and in its original packaging, you have 30 days to return the product. To return, first inform us so that we can give you the nearest address and send you the confirmation by email after the refund.

From which country and where are your products sent to us?

Our collection has various warehouses for the production and delivery of our products, but in order to provide you with a more suitable price and quality, most of them are delivered from Asia.

What happens if my order is damaged or lost?

Don't worry at all because our collection will quickly replace and resend any damaged or lost orders for you.

If I order several products together, will they be shipped together?

Sometimes, due to faster shipping and separate distribution centers for each product, as well as to avoid additional costs, products are shipped separately. If you receive only one product from the order, please wait because the rest of your order is on its way.

Can I change our order?

Yes. If your order has not been sent yet, it is possible for you to change the order. But if the order has already been sent, it is not possible to change it.

Why should I buy from your collection? What is your competitive advantage?

Because the goal of our collection is to create your satisfaction by providing the highest quality products in the fastest possible time. We are still by your side to make this family bigger and bigger.